Privacy Policy

Data Controller
VisoLink ("we", "us" or "our") operates www.visolink.co.uk (the "Site").

VisoLink is the data controller responsible for personal data collected through our website contact form.

If you have any questions regarding this policy or how your data is handled, you may contact us using the details provided on our Contact page.

Personal Data We Collect
When you complete the contact form on our website, we may collect the following information:

Name
Email address
Telephone number (if provided)
Message content

We do not collect sensitive personal data through our website.

Purpose of Processing
We process this personal data in order to:

Respond to enquiries submitted through the contact form
Communicate with you regarding your request or feedback
Maintain appropriate business records
Improve our services where relevant

We do not use information submitted via the contact form for marketing purposes without your explicit consent.

Lawful Basis
Our lawful basis for processing your personal data is legitimate interest, specifically responding to business enquiries and maintaining communication relating to those enquiries.

Website Hosting
Our website is hosted by IONOS, which may process personal data on our behalf in order to provide hosting and infrastructure services. IONOS processes data in accordance with UK data protection legislation.

Analytics and Cookies
We use Google Analytics to understand how visitors interact with our website and to improve performance and user experience.

Google Analytics may collect anonymised usage data such as browser type, pages visited and time spent on the site.

Our website uses cookies for essential functionality and analytics purposes. Non-essential cookies are placed only with your consent via our cookie banner. You may manage your cookie preferences at any time through your browser settings.

Data Retention
We retain contact form submissions only for as long as necessary to respond to your enquiry and maintain appropriate business records, unless a longer retention period is required by law.

Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction.

Your Rights
Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to or restrict processing in certain circumstances

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.